EcoblogIT

This is what happens when you underestimate demand.

Speaking of which, most commentators seem to think that Carphone Warehouse's "free" broadband offer was a good business decision despite the fact that demand was underestimated and call centres are swamped. Charles Dunstone said "What has surprised us is the success of it. More people resented how much they paid for broadband than we ever imagined". Really?

Well I guess that we'll just have to wait and see, but Bulldog found that not having enough staff to deal with the public was pretty humiliating in the end.